Return and Exchange Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send apparel back to the manufacturer. There are certain situations where only partial refunds are granted:
- Tails with obvious signs of use
- Any item that is not in its original condition or is damaged or missing parts for reasons not due to our error
Returned items are subject to a 10% restocking fee, which covers the cost of a team member receiving and reprocessing the return. Certain items have different return policies:
Once your tail arrives, you have seven days to inspect your tail for fit or manufacturer flaws. After seven days, tails are non-returnable. Tails must be returned unused and with the tag still attached. Tails returned suspected of use will only be refunded at 50% of purchase.
- Gift cards
- Scratch n' Dent Scales
- Face Masks
- Misprint Fabric Tails
- Any item marked "Final Sale"
ALL OTHER ITEMS:
Our return policy for all other items is 30 days from receipt of the item. Once 30 days have passed, we cannot provide a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a two days.
Late or missing refunds
If you haven’t received your refund yet, first contact your credit card company (if applicable) as it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Items will be refunded at the price of purchase.