Our Help Center has lots of general FAQ-style information for many questions, including ordering, re-stocking, shipping, processing times, returns, cancellations, sizing for mermaid tails, etc. Please take a look before sending us an email. You can even use the search bar for quicker results!
Visit our help center here:
If your question or concern is not addressed in the Help Center, feel free to follow up with us. We answer emails in the order in which they are received.
We can now be reached at email@example.com
** If you are emailing regarding a specific order, please include your order number **
It is our greatest desire to provide the best customer service experience possible. Our full-time customer service staff will be happy to assist you. For returns, exchanges, or any other customer service-related topics, please email us at firstname.lastname@example.org. Please allow 24-72 hours for response time - our small team is the best in the world and works as efficiently as possible!
If you would like to request a return or exchange, please use our Return/Exchange Portal.