Help Center

As many of you are aware, there is currently an outbreak of the COVID-19 Novel Corona virus moving through many countries, including the U.S. and more specifically the state where the Finfolk studio is located. While we will, of course, be doing our best to maintain regular production schedules. 

The state of North Carolina is currently on a government mandated Stay At Home order which is affecting regular studio hours at the warehouse. 

Direct from the NCDHHS website: 

"March 27: Executive Order 121 issues a statewide Stay at Home Order beginning Monday, March 30, 2020 at 5 p.m. until April 29, 2020, directing people to stay at home except to visit essential businesses, to exercise outdoors or to help a family member. Specifically, the order bans gatherings of more than 10 people and directs everyone to physically stay at least six feet apart from others."

We have had many team discussions on how to best handle moving forward at this time, our conclusion is that to best protect our team and the at risk individuals around us, including you- our clients, we will remain in compliance with the current stay at home order effective until April 29, 2020.

This mandatory stay at home through the month of April will affect various operations. Currently all Finfolk staff are working from home, with the exception of our shipping manager who lives close to the warehouse property and is able to oversee the daily shipping of orders.

Please see updates for certain Finfolk Products below:

Shipping Carrier Delays:

Postal service in the United States is still functioning but on a reduced staff. Postal carriers in certain countries such as many European countries are also operating with a reduced staff. Due to reduced staffing in the U.S. postal service as well as global postal services, it is likely international items will take longer to reach their destination once they have left the studio. 

Normally international processing can take 2-4 weeks depending on how long your item takes to be processed through customs. With the reduction of global postal workers it will not be uncommon for transit and customs processing times to increase. 

Unfortunately, we have no control over delays or lack of transit information due to reduced postal carrier staffing. The best way to get information about your specific order's location is by contacting your local postal office or customs office to inquire about the status of your package. 

Apparel Items:

Finfolk Productions works with a California based third party manufacturer for all apparel orders meaning that apparel orders are made to order and ship from various fulfillment centers around the world and do not ship from the Finfolk Warehouse.

We have received correspondence from our apparel manufactures that their U.S. locations in Los Angeles and North Carolina are working at reduced capacity and therefore US orders are likely to see fulfillment delays. We have been assured that operations are still continuing but at a reduced rate with a smaller staff so it will just take a little bit longer for your order to ship.

Studio items:

Ready to ship items:

All items that are NOT apparel items that are labeled as "ready to ship" such as scales, tops, octavia circlets, etc. will ship within the normal 7-10 business day processing time.

ORDERS REMAINING ON SCHEDULE: Scales, stickers, premade tails, fabric tails, Octavia circlets, and other small items are shipping regularly at this time. Delays incurred by shipping carriers are, however, out of our control.

ORDERS WITH DELAYS: Current silicone top orders are being produced in our at home studio spaces, which means there will be slight delays but they are moving forward in production. 

ORDERS CURRENTLY ON HOLD UNTIL APRIL 29: All Mythic tails, Full Flukes for Previous Mythic Tails, and custom silicone tail orders are currently ON HOLD until April 29th while the warehouse remains closed for regular studio hours.

We believe that while these delays are undesirable and inconvenient for everyone, including ourselves, nothing is more important than the health and safety of our staff and our clients. We understand that this is frustrating and appreciate you working with us during this unprecedented time.

We are fully aware that this might be a time of financial hardship for many and please know that as a small business in a creative industry, we are also facing a reduction in studio function and working capitol due to the mandated  temporary closure of all non-essential businesses in the state of North Carolina to prevent the spread of COVID-19. 

Finfolk Productions does not qualify as an essential business that is allowed to stay open during this pandemic and therefore relies on the economic support provided by incoming online orders as well as orders in production to fund multiple aspects of Finfolk such as supplies to complete any number of orders in production, development of new collections, and employee wages. 

We simply cannot accommodate instantaneous mass refunds and order cancellations during this time of national economic stagnation so if at all possible, we would grately apprecaite waiting to cancel your order during this time of uncertainty. If you must cancel your order, please know that all cancellations will still incur a 10% restocking fee as advertised on our product listings and it might take up to 8 weeks to process a refund for higher ticket items. 

Multiple team members have set up in-home studios and will be completing pre-sale orders for tails, tops, etc. during the next month while the main Finfolk studio is closed. While we may not be together physically, we are doing our best to work together as a team to create some mermaid magic for the world and we are extremely grateful for your support and understanding.
 

Currently, FinFolk Productions offers three types of tails:

 1. Custom full silicone tails

2. Mythic tails (upgrades available, no customization unless otherwise specified)

3. Fabric tails (no upgrades or customization available)

Silicone tails:

Silicone tails are completely custom made to your exact measurements and we can accommodate any size and proportions! Pricing for custom Silicone tails can be found here: https://www.finfolkproductions.com/collections/silicone-tails/products/silicone-mermaid-tail

Unfortunately, we are not currently taking silicone tail orders. We have a long production list of silicone orders that we need to finish before accepting new ones. We will tentatively be accepting new silicone tail orders later this year and all purchases will be made in full through our website or though our new mobile app. When we are able, we do list pre-made silicone tails in various sizes and designs on our website for those looking for a silicone tail without the wait. Keep an eye out on our social media platforms for any updates on pre-made silicone tails as well as custom silicone tail slots for 2020.

Mythic tails:

Our mythic tails come in sizes XS-XXL (size charts can be found in the photo section of every tail listing as well as in our Help Center-- simply search "mythic size chart). Mythic tails have a 16-20 week production time and we have quite a selection available on our website. All mythic tails and upgrades will be purchased in full through our website or though our new mobile app. Details, pricing, and photos can be found here:

https://www.finfolkproductions.com/collections/mythic-tails

Fabric tails:

Our fabric tails are our most affordable mermaid tail option and come in sizes XS- XXXL (again, size charts can be found in the photo section of every fabric tail listing  as well as in our Help Center-- simply search "fabric tail size chart). We are running low on our stock of fabric tails leftover from our 2019 collections but we will be releasing new fabric tails in the next few months which will be the first collection made entirely in-house! All fabric tails will be purchased in full through our website or though our new mobile app.. Details, pricing, and all info regarding fabric tails can be found here:

https://www.finfolkproductions.com/collections/fabric-tails

If you would like to be updated on exactly when we will be taking new silicone tail orders and releasing new mythic and fabric tails, feel free to follow us on all of our social media platforms (and turn on post notifications) where we will be posting daily updates on tails!

As with all of our new collections, FinFolk Pod Squad members will receive advanced access to all new and re-stocked items. A pod Squad membership is a one time $35 purchase from our website that grants you access to a private facebook group where we share exclusive sales, coupon codes, and sneak peeks of new things!

For more information on the Pod Squad, see "Pod Squad Membership"

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

Silicone tails:

Silicone tails are completely custom made to your exact measurements and we can accommodate any size and proportions! 

Mythic tails:

Our mythic tails come in sizes XS-XXL (size charts can be found in the photo section of every tail listing as well as in our Help Center-- simply search "mythic size chart).

Here are some helpful hints for measuring correctly for your FinFolk Mythic tail:

1. Measure your waist at the smallest part  and your hips at the widest part (normally at the base of your pelvic bone) this will give you a good idea of *your* individual waist and hip measurements.

After you take those measurements compare them to our mythic size chart and see which size is relatively the same size.

2. After you've chosen your tentative size, look at the length measurement of that size and measure the length of the tail that is stated on the size chart against your own length measurement (starting at your ankle and going up the side of your leg). Where ever the length measurement for your tentative size tail hits on your torso will be how high that respective size will sit. You should then re-take the waist measurement to make sure your relative size will still fit you at that point on your torso.

For example, our medium mythic tail is 39 inches tall from the ankles to the top of the tail. For some folks, the top of the tail will hit at their natural waist aka the smallest part of their waist. For others who are taller or shorter than, the top of the tail may hit above or below their natural waist, an area that is typically a few inches different from the natural waist rendering the tail too small around the waist. We see this more with taller folks whose tails hit lower on their torso that is a few inches wider than their natural waist aka smallest part of their waist that they started off measuring in step 1.

If this should sizing discrepancy should occur during your measuring or if the tail will be too short for your liking, you might consider sizing up.

If you are in-between sizes in any area, we recommend sizing DOWN unless you need the length of a larger size.

Fabric tails:

Our fabric tails come in sizes XS- XXXL (again, size charts can be found in the photo section of every fabric tail listing  as well as in our Help Center-- simply search "fabric tail size chart). 

1. Measure your waist at the smallest part  and your hips at the widest part (normally at the base of your pelvic bone) this will give you a good idea of your individual waist and hip measurements.

After you take those measurements compare them to our fabric size chart and choose which one is relatively the same size.

2. After you've chosen your tentative size, look at the length measurement of that size and measure the length of the tail that is stated on the size chart against your own length measurement (starting at your ankle and going up the side if your leg). Where ever the length measurement hit on your torso will be where you should re-take the waist measurement to make sure your relative size will still fit you at that point.

For example, our medium fabric tail is 40 inches tall from the ankles to the top of the tail. For some folks, the top of the tail will hit at their natural waist aka the smallest part of their waist. For others who are taller or shorter than, the top of the tail may hit above or below their natural waist, an area that is typically a few inches different from the natural waist rendering the tail too small around the waist.

If this should occur during your measuring, you should re-take the waist measurement where the top of the tail end and adjust the size you will purchase if need be.

If you are in between sizes in any area, we recommend sizing up and then altering the tail where ever it is too big!

Silicone tails:

All silicone tails are outfitted with a FINIS trainer monofin in your size

Mythic tails: 

All mythic tails come standard with a FINIS foil monofin in varying sizes for different tail sizes (please see mythic tail size chart for what size monofin comes in a certain size tail). FINIS shooter monofin upgrades for normal mythic tails are available and can be purchased through our website in your desired size

Full fluke upgrades for mythic tails come standard with a FINIS trainer in your size. 

Fabric tails: 

Finfolk fabric tail purchases do not include a monofin. Our fabric tails have very large flukes and require a professional grade monofin with a larger stiff blade to provide a safe amount of propulsion. A lot of monofins in beginner tails are made for smaller flukes and are NOT powerful enough to create a safe amount of propulsion in our fabric tails with large full sized flukes and can become a safety risk if you try and swim in them.

It is tempting to use a cheaper beginner monofin or one that you already have but for your personal safety, we only recommend using the monofins that appear on our chart with a green check mark next to them.

Our #1 recommended monofin for our fabric tails is the FINIS shooter. All of our recommended monofins can be purchased from the FINIS website directly at www.finisswim.com or from another partnering retailer when sold out on our website.

Finfolk tails of any kind do not come with matching tops. 

You may purchase silicone tops, mythic scale tops, and fabric tops to compliment your Finfolk tail on our website here:

https://www.finfolk.com/collections/mermaid-tops

Silicone tails:

A silicone tail purchase includes custom measurements, basic paint scheme (colors are not limited to a certain number), and your choice of existing fluke. Extra fins, custom flukes, etc. are upgrade items and determined on an individual basis. Please email info@finfolkproductions.com for upgrade pricing.

Mythic tails:

In short, a basic mythic tail purchase does not include any upgrades or customization. All upgrades should be purchased in full through our website or through our new mobile app AFTER an initial mythic tail purchase is made.

Mythic upgrades include:

Hip Fins: $150

Dorsal Fin: $225

Heel Fins: $175

Full Fin Set: $550

FINIS Shooter monofin upgrade in your size (for regular mythic flukes sizes XS-L only, XL and 2XL come standard with a shooter already) : $100

Full fluke upgrade (comes with FINIS Trainer monofin in your size): $950

Fabric tails:

Upgrades and customization not available for fabric tails at this time.

All tails are limited edition items and once they are sold out, will not be released or re-stocked again.

All  tails will be purchased in full through our website on the next designated release day. Some styles and colors sell out within a matter of minutes and we do not take on private pre-orders or reservations for tails after they’re sold out so it is essential that a potential buyer is aware of the next re-stocking date so that they may be as prepared as possible for the next release.

Silicone tails: 

We will tentatively be accepting new silicone tail orders later this year.

Mythic tails:

We won't be listing pre-sale mythic tails again for a while but we hope to release a few at a time from the current color collection that are pre-made and ready to ship as we are able. 

Fabric tails:

There are some changes coming to fabric tail production. We have made the decision to move to fully producing our fabric tails in-house, so as to have better control over sizing and construction quality, quantity, and timelines. This is obviously a very exciting transition for us and we are SO excited to bring our fabric line to the next level, and produce the highest quality Finfolk tails that you know and love. We hope to release our first in-house made collection within the next few months.

As with all of our previous releases and re-stocks, FinFolk Pod Squad members will receive advanced access to our website on the next release day so that they may purchase a tail an hour early.

For more information on the Pod Squad, see "Pod Squad Membership"

We don’t accept reservations, advanced payments, or take on private mythic/fabric tail orders so having priority access to the next batch by becoming a member of the pod squad is the best way to make sure you get your dream tail on the next release day.

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

Business hours are 9am-5pm EST Mon-Fri.

The team works extremely hard and carving out time for restorative days off is very important to us. We will reply to emails in the order they were received unless the email is a time-sensitive matter such as address change, cancelation, etc.

If you or someone you know does not hear back from us within one week, please send a follow up email to info@finfolkproductions.com!

Certain items listed on our site are pre-sale items meaning they are a "made to order" item with a specified production time and estimated shipping window. Please review any pre-sale info for your order to determine if you order falls under the pre-sale category.

Any item that is listed without a pre-sale notice at the top of the web listing is a "ready to ship" item. Our typical processing time for ready to ship items is 7-10 business days.

If you would like to contact the team, please email info@finfolkproductions.com. 

Please no Instagram DMs or Facebook messages. We kindly request that any question be directed to our email addressed via email and not via facebook message or instagram DMs to streamline communication as much as possible to one platform. This will make it much faster for us to look up customer history, previous inquiries etc. if needed and is why we have our auto-reply set up on our social media platforms to direct customers to our email address. 

Please always include order number(s) when emailing about a specific order or issues relating to your order. We will answer your email promptly, generally in 1-3 business days. Please be sensitive to business hours and the team’s day off.

Business hours are 9am-5pm EST Mon-Fri.

The team works extremely hard and carving out time for restorative days off is very important to us. We will reply to emails in the order they were received unless the email is a time-sensitive matter such as address change, cancelation, etc.

If you or someone you know does not hear back from us within one week, please send a follow up email!

Pre-sale Items:

In regards to pre-sale items such as pre-sale tails or tops, we generally don't recommend scheduling mermaid trips, photo shoots, or events before our customers have their orders in their possession because of how wide the delivery window is for certain pre-sale items.

Please keep in mind that there is a 7-10 day processing time for any item regardless of selected shipping method. As a society, we have come to expect lightning fast shipping times put in place by many large online retailers but are a very small team here at Finfolk productions and require a more human processing time. If you have a certain deadline, please email the team at info@finfolkproductions.com and we will see what we can do about expediting your order.

If you have a question about when your specific item will ship or have a rush request, please email the team at info@finfolkproductions.com and we will happily review your options.

Shipping is determined by item weight and location. You can automatically calculate shipping by simulating a check out on our website.

1. Add your desired item to your cart

2. Input your shipping information

At that point our site will calculate an exact shipping rate for you. If you'd like to proceed with your purchase, continue to the billing method and finalize your checkout. 

Please keep in mind that customs fees and import taxes for international orders are NOT included in the price of an item and are determined on an individual basis. For more information on customs fees, see "customs fees".

FinFolk Productions was founded by twin sisters Abby & Bryn Roberts in 2012 and specializes exclusively in realistic, fully swimmable mermaid tails and accessories. We have since expanded to a staff of 5 full time team members and though we may be small, we are mighty! 

We are well established within the mermaid performance community, and have provided countless tails for clients worldwide. Our tail making techniques are unique and exclusive to our company, and we can guarantee the highest quality tails on the market.

Whatever your needs – underwater performance, cinematic/theatrical costuming, parties, events, or bathtub lounging – Finfolk Productions can help!

We work with both individuals and large companies to provide tails from a personal to a professional level, and everywhere in between.

A Finfolk Productions mermaid tail is a prosthetic costume piece. We like to categorize tails as “functional artwork.” Each piece is unique, handcrafted, wearable, and most importantly – SWIMMABLE.

Business hours are 9am-5pm EST Mon - Fri

Between Jan 2020 and March 2020 one of our administrators will be operating remotely from New Zealand so you may receive replies to emails outside of normal business hours due to the time difference. Please be aware that any and all studio functions are still operating in EST.

The team works extremely hard and carving out time for restorative days off is very important to us. We will reply to emails in the order they were received unless the email is a time-sensitive matter such as address change, cancelation, etc.

If you or someone you know does not hear back from us within one week, please send a follow up email to info@finfolkproductions.com with their order number and we will be sure to reply 24 hours (72 hours if over the weekend)

All items labeled "Ready to Ship" will ship within 7-10 business days.

All shipping options refer to shipping time AFTER order has shipped. If you have any questions regarding your purchase, please email us at info@finfolkproductions.com.

PLEASE NOTE: If you're an international customer, please review your countries customs and import fees policy BEFORE purchasing. Mermaid tails are a very large and expensive items and can accumulate large customs fees in certain countries. Customs fees and import taxes are the sole responsibility of the buyer. 

If you item has not shipped within 7-10 business days, please contact info@finfolkproductions.com

Ready to ship items exclude any item that has an otherwise stated wait time--tails, tops, tail towels, monofins, scales.

Pre-sale production times may vary depending on the item. Please check your the respective web listing for any pre-sale information.

Please email info@finfolkproductions with your address change request. Since address changes are a time sensitive matter, please include “URGENT: ADDRESS CHANGE FOR ORDER #______” or something similar along those lines to make it easy for us to address time-sensitive emails.

If your order has already shipped to the wrong address, it is in the hands of the shipping provider and we are unable to change it from our end. Please contact your respective shipping provider to change your address.  Contacting us about a wrong address after an item has shipped will not render a solution unless directly instructed by the shipping provider.

If you're an international customer, please review your countries customs and import fees policy BEFORE purchasing. Mermaid tails are a very large and expensive item and can accumulate large customs fees in certain countries. Customs and Import charges are the sole responsibility of the customer, and in the event that customs charges are not taken care of, the customer is solely responsible for any additional return/re-shipping charges that accumulate as a result of a returned package and are non-refundable.

Apparel items such as leggings, sports bras, shirts, backpacks, etc ship directly from our manufacturer in California thus we cannot combine shipping with tails.

Scales, stickers, clutches, tails, and tops ship from our studio in North Carolina and can be combined to ship together. If you would like to combine your shipping, please email the team with both order numbers to combine. We do our best to ship combined orders together but occasionally this is not possible due to box size, because one item is ready far before the other, or a variation of other circumstances.

Shipping is determined by item weight and location. You can automatically calculate shipping by simulating a check out on our website.

1. Add your desired item to your cart

2. Input your shipping information

At that point our site will calculate an exact shipping rate for you. If you'd like to proceed with your purchase, continue to the billing method and finalize your checkout. 

There is a 10% restocking fee for any canceled order that will be deducted from your total refund upon processing. Please review your cart including sizes, colors, etc. before final check out.

We can cancel any order as long as it has not shipped. If your item as been shipped and is in transit it cannot be canceled. If you would still like to cancel your item after it has shipped, you may refuse the package upon delivery and it will be sent back to us for a return/refund.

Our apparel items are made to order and once in production cannot be canceled even if they haven't shipped yet. If this should occur, you are welcome to return your item once it arrives but it will be handled as a regular return instead of a canceled item.

If you desired to cancel an order or are waiting for a refund (see return/refund section)If you can no longer access a card used to place an order, please email the team asap so that we can make a note of this in your order. If a refund is processed for a card that is no longer valid and you have not notified the team prior, we will have to wait for the refund to bounce back before we can refund you through a different method. This involves a lot of extra work and extra time to process not only for the team but also for you as you’ll have to call your bank, credit card company, etc to work this out. The team is not responsible for extended waits for refunds in instances where notification was not sent about changed payment method.

We understand that ordering online can be difficult when it comes to sizing. We have done our best to provide thorough size charts for all apparel items but if your order arrives and doesn't fit, please read our exchange policy below:

If your desired color and size are not available on the website, we are unable to accommodate any type of exchange but we will accept your item back for return/refund.

** Please refer to our return policy below under “returns”.**

If your desired size and color is suddenly available on the site as a result of an order cancelation or re-stock please purchase your desired size from the site to secure it for yourself and we will happily cancel your original order if it has not shipped. For tails that have already been delivered, please see out return policy under “Returns”.  

A lot of the time, restocked tails will resell shortly after listing, before we have a chance to reply or notice that there is someone wanting to exchange or cancel a previous order to buy a restocked tail so in order to secure a tail for yourself regardless of your previous order status, you must purchase a new one from the site if it is available.

As much as we would love to pair up returned tails with potential buyers, we simply do not have the staff or time to notify everyone who is looking to buy a returned tail in a certain size or color. When we have a return we will list it on the website to give everyone who is looking for a certain size or color a fair chance in purchasing their dream tail. It is the responsibility of the buyer to check our website regularly for re-stocked items.

Every FinFolk fabric tail is handmade and while damages are unlikely, small imperfections may occur. As stated above we do not have the inventory to accommodate replacements for damaged tails.

*If you suspect your tail is damaged upon delivery, DO NOT use the tail in any way other than trying it on in a dry setting for fit. Tails are only eligible for return and full refund if they are in NEW and unused condition with tags attached. For more information, please refer to our return policy under “Returns” *

If you're sure that you'd like to return your tail because of imperfections or damage, please refer to the return policy under "returns:"

If you would like to keep your damaged tail and would like a staff member to aid you in repairing any damage, please send us an email at info@finfolkproductions.com

Customers have 7 days to thoroughly inspect tails and email the team regarding any suspected misprint or defect. Your email should include the order number and pictures of the misprint.

Please be aware that fabric tails are still handmade items and some variance is to be completely expected. Each tail is thoroughly inspected prior to leaving the warehouse for any manufacturer error. As with any of our products, in order to process a misprint as a return, the tail must be unused and with the tags still attached. Pictures of any suspected misprint must be sent prior to use with the tail in new, unused condition.

One of the things used to be categorized as a misprint was thread lines (i.e. small, single line, 1 thread width, lines that are only noticeable up close.) These thread lines are a result of printing patterns on white neoprene where these thread lines are noticeable vs the 1st gen. fabric tails which used black neoprene. As these lines are an unavoidable part of the printing process and do not affect the overall look and use of the tail, THEY WILL NO LONGER BE CATEGORIZED AS MISPRINTS. Please note, the thread line we are discussing in this post is NOT the neoprene tape lines. These are still categorized as a misprint. Please see below photos for clarification.

For more information on damages and returns visit "damages" or "returns"

If you have questions specific to an order or an individual situation, please email the team at info@finfolkproductions.com .

** ANY item with a final sale disclaimer including but not limited to misprinted tails, gift cards, and clearance items are not eligible for return. **

All return inquiries must be sent within 7 days of receiving your tail. If we have not replied to a return request sent within the 7-day return window, the 7-day return window starts the day you receive a reply.

To be eligible for a return, your tail must be:

1. In "new" condition with tags attached
2. In the mail no later than 7 days after inital email from us acknowledging your return request
3. Including the original order form with a note stating the reason for return for our records.

Please address all return packages to :

Finfolk Productions

308 S. Poplar St.

Lincolnton, NC, 28092 USA

Upon returning an item, please email your return tracking info to info@finfolkproductions.com. To complete your return, we require your original order form. If you do not have your original order form, you can re-print it from your order confirmation email.

Tails returned suspected of use will only be refunded at 50% of purchase.

Shipping for return items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of receiving a damaged item upon delivery. If this should occur, please email us at info@finfolkproductions.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of receiving a damaged item upon delivery, in which we will cover shipping up the original amount paid. If this should occur, please email us at info@finfolkproductions.com.

Apparel includes any item on our site that is not a mermaid tail. Mermaid tops, monofins, apparel, accessories, etc. are all classified as "apparel" items.

For all apparel items, in order for your item to be eligible for a return, it must be:

1. In "new" condition with tags attached

2. In the mail no later than 30 days after delivery

3. Including the original order form with a note stating the reason for return for our records.

Please address all return packages to :

Finfolk Productions

308 S. Poplar St.

Lincolnton, NC, 28092 USA

* If you package has a return address other than what is stated above, DO NOT send apparel back to the return address stated on the package, please address any return apparel to our mailing address above.*

Upon returning and item, please email your return tracking info to info@finfolkproductions.com. To complete your return, we require a receipt or proof of purchase. Returned items suspected of use will only be refunded at 50% of purchase.

Shipping for return items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of receiving a damaged item upon delivery, in which we will cover shipping up the original amount paid. If this should occur, please email us at info@finfolkproductions.com.

Please address all return packages to :

Finfolk Productions

308 S. Poplar St.

Lincolnton, NC, 28092 USA

*Please review our return policy for your item before sending anything back to us

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days. Refunds may take longer if processed during a weekend or bank holiday.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of a damaged item upon delivery in which case we are happy to refund shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you haven’t received a refund yet, first check your bank account again after a few days especially if refund was processed during the weekend or on a bank holiday. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@finfolkproductions.com

There are certain situations where only partial refunds are granted:

• -Tails with obvious signs of use

• -Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

If applicable, sale Items will be refunded at the original purchase price.

One of the best ways to support Finfolk at this time is to become a MEMBER of the Finfolk Pod Squad!

The Pod Squad is a branch of the Finfolk family launched in 2017 to help fund the move into our new permanent warehouse space. Since its founding, the Pod Squad has grown into a Facebook-based community where members can discuss all things Finfolk, share their Finfolk gear, and build friendships with other Finfolk lovers. With the help of our Pod Squad members, we moved into our warehouse home in October 2018. Contributions through Pod Squad purchases continue to help us grow and develop in our new warehouse space to increase efficiency and develop the new and amazing mermaid treasures for you all.

Squad members will receive exclusive merchandise deals, behind the scenes glimpses, sneak peeks, and priority updates about the warehouse space and production timelines. Finfolk Pod Squad members will be sent an invite to a secret Facebook group, where we will post updates about special offers, exclusive discounts, and more POD SQUAD MEMBERS WILL RECEIVE PRIORITY ACCESS TO THE PRESALE OF ALL NEW PRODUCTS.

1.  Purchase your Pod Squad membership from our website.
2.  Instructions on how to join the secret pod squad membership Facebook group will be sent to your email address. Please follow the link in your email to the Facebook group and request to join.
3. When prompted, enter your 5 digit order number. You can find your order number in your original order confirmation email.
4. An admin will accept your request within one business day.

If you do not receive instructions within 10 minutes of purchasing your Pod Squad membership, please email info@finfolkproductions.com and we will gladly assist you.

Purchasing tails, tops, accessories, or apparel items do not constitute a pod squad membership, sorry about that!

Purchasing Pod Squad apparel, merchandise, or a single brick purchase also do not constitute a membership. 

All listings that include a membership will say so in the description so please read each item carefully. 

Nope! The Pod Squad membership fee is a one-time fee.

As stated in the Pod Squad membership web listing, memberships are non-refundable.

We generally announce the date and time of a new product release at least a week in advance but it is up to members to stay updated about sale dates and time so please make sure you're checking the pod squad group regularly.

Traditionally, Pod Squad members will have 1 hour advanced access before we open up our site to the public.

At the designated time, an admin will post the website password in a "pinned" announcement post at the top of the Pod Squad page. Once we post the code, open up our website, www.finfolkproductions.com, and input the access code when prompted (it will be locked and will ask for a password right away in the top right hand corner). After entering the site, select your desired item and check out!

All tails will be purchased in full through our website on the next designated release day. Some styles and colors sell out within a matter of minutes and we do not take on private pre-orders or reservations for tails after they’re sold out so it is essential that a potential buyer is aware of the next re-stocking date so that they may be as prepared as possible for the next release.

Our tails are in very high demand and while we do have select sizes and colors left on our site, most of them are sold out. All fabric tails are limited edition colors so we won't be repeating the entire current collection again. That being said, we are hoping to release our next fabric tail collection within the next few months which will be our first collection made entirely in-house! 

Specific date and time will be announced as we approach the release date on our public social media platforms.

As with all of our previous releases and re-stocks, FinFolk Pod Squad members will receive advanced access to our website on the next release day so that they may purchase a tail an hour early.

For more information on the Pod Squad, see "Pod Squad Membership"

We don’t accept reservations, advanced payments, or take on private mythic/fabric tail orders so having priority access to the next batch by becoming a member of the pod squad is the best way to make sure you get your dream tail on the next release day.

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We won't be listing pre-sale mythic tails again for a while but we hope to release a few at a time from the current color collection that are pre-made and ready to ship as we are able. 

As with all tail re-stocks and collection releases, we will be posting release info and updates on our social media platforms at least a week in advance so make sure you're watching out! If you don't already, follow us on Facebook and Instagram and turn on post notifications so you're notified as soon as we post!

As with all of our previous releases, FinFolk Pod Squad members will receive advanced access to our website on the next release day so that they may purchase a tail an hour early.

For more information on the Pod Squad, see "Pod Squad Membership"

We don’t accept reservations, advanced payments, or take on private mythic/fabric tail orders so having priority access to the tails listed on our website batch by becoming a member of the pod squad is the best way to make sure you get your dream tail.

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

Unfortunately, we are not currently taking silicone tail orders. We have a long production list of silicone orders that we need to finish before accepting new ones. We will tentatively be accepting new silicone tail orders later this year.

If you would like to be updated on exactly when we will be taking new silicone tail orders, feel free to follow us on all of our social media platforms (and turn on post notifications) where we will be posting daily updates on tails!

As with all tail re-stocks and collection releases, we will be posting release info and updates on our social media platforms at least a week in advance so make sure you're watching out! If you don't already, follow us on Facebook and Instagram and turn on post notifications so you're notified as soon as we post!

As with all of our previous releases, FinFolk Pod Squad members will receive advanced access to our website on the next release day so that they may purchase a tail an hour early.

For more information on the Pod Squad, see "Pod Squad Membership"

We don’t accept reservations, advanced payments, or take on private mythic/fabric tail orders so having priority access to the tails listed on our website batch by becoming a member of the pod squad is the best way to make sure you get your dream tail.

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We typically re-stock mythic scales every few months and on/around large sales/mythic tail releases.

Scales for the spring 2019 mythic tail collection (Coral coast, Pandora jade, Barbados blue, Ursula Major, Pastel Rainbow, and Moonstone) are currently available on the website under "shop"> "scales".

Information regarding which scales appear on certain mythic tails can be found on our mythic scale color chart here.

Any and all announcements regarding scale re-stocking will be made on our public social media platforms. If you don't already, follow us on facebook and Instagram and turn on post notifications so you're notified as soon as we post!

If you would like to receive priority access to scale re-stocks or new releases, become a member of our FinFolk Pod Squad.

More information regarding the Pod Squad can be found under "Pod Squad Membership"

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We will likely be re-stocking loose monofins for use in fabric tails with the next fabric tail release in early 2020.

You may always purchase any of our recommended monofins from the FINIS site here

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We typically re-stock mermaid tops every few months and on/around large sales/mythic tail releases.

Any and all announcements regarding scale re-stocking will be made on our public social media platforms. If you don't already, follow us on facebook and Instagram and turn on post notifications so you're notified as soon as we post!

If you would like to receive priority access to scale re-stocks or new releases, become a member of our FinFolk Pod Squad.

More information regarding the Pod Squad can be found under "Pod Squad Membership"

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

Feel free to email the team at info@finfolkproductions.com

We prefer to keep communication streamlined and notify folks of upcoming sales through our public social media platforms (Facebook and Instagram) while we get our mailing list set up!

We're sorry for any inconvenience this might cause but we highly suggest that you follow us if you don't already and make sure to "turn on" post notifications so you're personally notified as soon we post (just like an email) and won't have to remember to check in for updates!

Here are all our social media and contact links:

email: info@finfolkproductions.com

Facebook: https://www.facebook.com/FinfolkProductions/

Instagram: https://www.instagram.com/finfolkproductions/

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We prefer to keep communication streamlined and notify folks of upcoming sales through our public social media platforms (Facebook and Instagram). We highly suggest that you follow us if you don't already and make sure to "turn on" post notifications so you're personally notified as soon we post (just like an email) and won't have to remember to check in for updates!

Here are all our social media and contact links:

email: info@finfolkproductions.com

Facebook: https://www.facebook.com/FinfolkProductions/

Instagram: https://www.instagram.com/finfolkproductions/

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

We’ve recently launched the brand new Finfolk Productions app for IOS and Android! 

All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

Every Finfolk silicone tail is completely hand crafted and one of a kind, with 60+ hours of work and love put into each one of them to ensure that our mers have a completely unique and personalized tail dream tail. No two Finfolk silicone tails have ever been created exactly alike!

Since the summer of 2017, we have noticed numerous platforms such as wish, Alibaba, bonanza, and even Amazon selling illegal fabric copies of custom FinFolk silicone tails. FinFolk is the largest target for these counterfeiters but some of our fellow tail makers have also fallen victim to this piracy. These knock-off tails often feature photos of our tails with our watermark photoshopped or cropped out taken directly from our social media with a mind mind bogglingly low price.

All of these vendors are likely buying their stock from the same several companies in China that have been responsible for printing and distributing these knock-off tails.  These companies photos of our tails off our social media platforms and print pixelated copies of the photo on to cheap spandex to sell to online e-commerce platforms.

The counterfeiting industry is a very large and tough industry to control and large cosmetics, fashion, and tech companies spend millions of dollars every year shutting down counterfeiting operations with new ones popping up all the time. As a small business, FinFolk does not have the resources to go after counterfeiting manufacturers especially given that these counterfeiters do not recognize international copyright laws.

We've started photographing silicone tails from an angle, watermarking over tails, and taking other protective measures when posting photos of tails so that they're harder for the thieves to download and print but we've even seen instances of the counterfeiters editing out watermarks that were covering an entire portion of a tails and warping/cloning in photo editing programs to make a photo printable so there's no telling how far we will have to go to protect our art.

The major reason behind developing our own fabric tail line was to give people a legitimate and affordable finfolk fabric tail option instead of resorting to buying an illegal fabric copy of a custom tail made for a client who invested in a one-of-a-kind tail just for them.

The best way to shut down these companies is to not support them-- if no one buys their product they will stop making them. Unfortunately, since the low price is very appealing and not many people know what's going on it's a difficult battle.

We strongly encourage people in the community to share about this issue on their personal Facebook pages, and for those who have other media platforms such as mermaid facebook pages, youtube channels, etc. that they also talk about it on those platforms and of course report the seller/account whenever possible. Maybe one-day FinFolk will be large enough to combat these knock-off manufacturers but for now, we're a small team and will be relying on our supporters to help spread awareness about this issue.

Kindness and professionalism is the #1 to approach a situation like this. As mentioned previously, most people buying these tails are simply unaware that they're purchasing stolen art and could become defensive if approached in an aggressive way. If you feel inclined to approach someone about a knock-off tail, kindly inform the person of the situation privately and direct them to our website where they can purchase a legitimate and most importantly, safer FinFolk mermaid tail. 

Please email the team at info@finfolkproductions.com and we will be happy to talk to you about legitimate FinFolk fabric tail options!

Finfolk fabric tails are designed to be the most beautiful, realistic fabric mermaid tails available today! Our swimmable fabric tails are created from 1mm neoprene, with sublimation printed designs that are realistically detailed and vibrant. Featuring highly desired, full sized Finfolk flukes, all fabric tails come with a durable vinyl monofin casing built inside of the tail. Monofins are easily installed, and rest inside of the casing, providing graceful flow and movement in the water. These tails will fit a variety of monofins up to the dimensions listed below. We recommend monofins with short, stiff blades such as the FINIS Shooter monofin.

Tail features:

• 1 mm neoprene tail skin
• Elastic waistband
• Invisible 20 inch side zipper, color matching
• Photo realistic sublimation dyed designs
• Durable vinyl monofin casing
• Drainage holes in fluke

*** Purchase includes 1 fabric tail and 1 monofin casing. MONOFIN NOT INCLUDED ***

This product is to be used with a [professional quality monofin by proficient swimmers only. Quality of monofin will affect quality of use. Recommended monofin for use is the Finis Shooter Monofin. (more information regarding monofins can be found under "monofins").

 Injury or death may occur with improper use. Always follow common sense swimming practices with use of this product. Do not swim alone, or in bodies of water too deep or too hazardous for your abilities. Always swim in lifeguarded areas.

WARRANTY: In the event of a manufacturer defect or other issue, the refund policy on this product is as follows: Item may be evenly exchanged or returned for store credit within seven days.  

Your tail purchase includes a neoprene tail skin and two-piece vinyl monofin casing.

The monofin casing is an important part of your tail as it gives the fluke (bottom fin area) a rigid shape in the water and should be kept inside your tail during use but can be removed for drying (see care sheet). To install a monofin in your tail, slide the monofin between the two pieces of the vinyl casing.

You may trim the top of your casing if it rubs your ankles.

Monofin information such as what type of monofin to use in your FinFolk fabric tail, recommended monofins, monofin dimensions, and fluke dimensions can be found on the FAQ page and in the photo section of every fabric tail listing on our website at www.finfolkproductions.com.

Our fabric tails come in adult sizes XXS-XXXL.

Fabric tail size charts in IN and CM can be found in the photo section of every fabric tail listing and attached here:

Inches

CM

All sizes have stretch factored in so each measurement stated is the maximum for each tail. If you're in between sizes please size up!

Here are some helpful hints for measuring correctly for your FinFolk Fabric tail:

1. Measure your waist at the smallest part  and your hips at the widest part (normally at the base of your pelvic bone) this will give you a good idea of your individual waist and hip measurements.

After you take those measurements compare them to our fabric size chart and choose which one is relatively the same size.

2. After you've chosen your tentative size, look at the length measurement of that size and measure the length of the tail that is stated on the size chart against your own length measurement (starting at your ankle and going up the side if your leg). Where ever the length measurement hit on your torso will be where you should re-take the waist measurement to make sure your relative size will still fit you at that point.

For example, our medium fabric tail is 40 inches tall from the ankles to the top of the tail. For some folks, the top of the tail will hit at their natural waist aka the smallest part of their waist. For others who are taller or shorter than, the top of the tail may hit above or below their natural waist, an area that is typically a few inches different from the natural waist rendering the tail too small around the waist.

If this should occur during your measuring, you should re-take the waist measurement where the top of the tail end and adjust the size you will purchase if need be.

If you are in between sizes in any area, we recommend sizing up and then altering the tail where ever it is too big!

Absolutely! Every tail made by FinFolk Productions is meant to be used in the water. Before you take your first swim, you will need to purchase a monofin.

Finfolk fabric tails do not come with a monofin as there are many monofins on the market that will work with our tails When it comes to monofins, we prefer to give our customers a choice to purchase a variety of third party monofins based on individual preference rather than making our tails to fit one single type of monofin. 

For more information about monofins, continue to the "monofins" section.

Finfolk fabric tails are to be used with a monofin by proficient swimmers only. Quality of monofin will affect quality of use. Injury or death may occur with improper use. Always follow common sense swimming practices with use of this product. Do not swim alone, or in bodies of water too deep or too hazardous for your abilities. Always swim in lifeguarded areas. If under the age of 18, always swim with an adult over the age of 18. If over the age of 18, still always swim with an adult over the age of 18.

Our fabric tails will work with a variety of monofins from many different brands but not all monofins are created equal.

Our fabric tails have very large flukes and require a professional grade monofin with a larger stiff blade to provide a safe amount of propulsion.

A lot of monofins in beginner tails are made for smaller flukes and are NOT powerful enough to create a safe amount of propulsion in our fabric tails and can become a safety risk if used inside them. The same goes for pure silicone monofins, they do not provide enough propulsion and can be a safety hazard when used inside our fabric tails.

It is tempting to use a cheaper beginner monofin or one that you already have but for your personal safety, we only recommend using the monofins that appear on our chart with a green check mark next to them or that fit the safety criteria above.

Monofins to avoid: Children’s monofins, beginner monofins for adults that are smaller in size and not for use for professional freediving, pure soft rubber or silicone monofins.

Our #1 recommended monofin for our fabric tails is the FINIS shooter. We also recommend the FINIS wave, and foil monofin. There are several other monofins from other companies that our customers use with their FinFolk tails but the staff have only used the FINIS monofins mentioned above regularly and therefore those are the ones we know for sure will give you a fun and safe swim.

All of our recommended monofins can be purchased from the FINIS website directly at www.finisswim.com or from another partnering retailer.

If you are thinking of purchasing a monofin to use in your Finfolk fabric tail, be sure that it meets the safety critera and make sure to compare your monofins dimensions to that of your fabric tail.

Dimensions for the staff's recommended monofins can be found here:

FINIS shooter

FINIS Wave

FINIS Foil

Fabric tail dimensions can be found in the "fabric tail dimensions" section.

After months of consideration, the team has decided to remove the FINIS Rapid from the recommended monofin chart for Finfolk fabric tails, an option that was displayed on our monofin chart until February 2019.

The Rapid monofin is still a solid choice in terms of propulsion but it doesn't fit all of our fabric tail fluke shapes comfortably and has caused a lot of confusion over the last few months in regards to which tails it will fit, stress that it can cause on zipper openings when not installed carefully, puckering of fabric from a tight fit, etc.

Please know that we did not remove the Rapid due to safety concerns and if you use a Rapid in your fabric tail and it is working for you, please continue to do so! 
As we move forward, the only monofins that will appear on our recommended list for fabric tails are monofins that meet safety and size criteria for ALL fabric tails to avoid any confusion.

There are a few monofins that we know folks have enjoyed using in their fabric tails that do not appear on our recommended list so the Rapid will now be classified as another one of those monofins, a monofin that might work for your tail given that you:
1. review your fabric tail's fluke dimensions
2. compare the monofin you're considering purchasing with the requirements for use inside a Finfolk fabric tail-- a "professional grade monofin with a large stiff blade".

If you all have any further questions on this matter, please email the team at info@finfolkproductions.com

Finfolk Productions fabric tails feature 4 different fluke styles on our fabric tails. Dimensions for each fluke can be found in the photo section of the fabric tail listings.

Click each name style below to view dimensions for each fluke:

Sea Nymph

Lotus

Loreena

Calypso

Fairy

Your fabric tail will arrive with a thorough care sheet detailing tail care and tips. If you require additional information or do not have a fabric tail/care sheet yet, please email the team at info@finfolkproductions.com.

View a digital version of our fabric tail care sheet here

Swimming as a mermaid is a great way to encourage kids to spend time in the water. A common misconception, however, is that mermaid tails are a swim aid or a toy like arm floaties and other pool toys. Mermaid tails are a piece of swimming equipment just like snorkel fins and should be used by confident swimmers under adult supervision.  

We recommend that kids wait until they are at least 8 years old or are confident in the water to start swimming in a full mermaid tail (feet enclosed in a monofin with a tail skin contracting their legs).

Most mermaid tails that are marketed towards children have easy foot releases in case of emergency, and we do not offer that type of tail yet. All of our tails have professional grade monofins inside and are not made for children so, therefore, we do not make them for children or offer children's sizes.

Right now our fabric tails are for advanced swimmers and of course, parents know their children's swimming skills better than us but we advise against children under the age of 18 swimming in our current tails (teenagers might be ok with the supervision of an adult) due to the size of our fabric tail flukes. Our fabric tails are fabric versions of our adult silicone tails--they have very large flukes (some spanning over 35 inches wide and require professional-grade monofins to safely swim in them.

Under every fabric tail listing is a photo of our fabric tail monofin chart. All of the monofins under "not recommended" are smaller kids monofins--this is because they are too small to give a safe amount of propulsion inside our large flukes.

We are hoping to release a kid-friendly line with smaller flukes and kid-friendly monofins within the next year. We would LOVE for kids to enjoy our fabric tails as well as adults since they are the most realistic fabric tails on the market. If you can't wait until we release our kids fabric tail line, we highly recommend Mermaid Linden's monofin and tail skin line! Her monofins and tail skins are the safest kids fins on the market.

You can see them in action here (purchase link is in the description of the video).

All Payments must be made in full through our website during checkout.

At this time we do not accept payment plans. We have been looking into several payment plan options such as Afterpay but haven't found the right option for both Finfolk and our customers yet. We understand mermaid tails are a big monetary commitment and will continue to explore feasible solutions.

** ANY item with a final sale disclaimer including but not limited to misprinted tails, gift cards, and clearance items are not eligible for return. **

To be eligible for a return, your tail must be:

1. In "new" condition with tags attached

2. In the mail no later than 7 days after delivery.

3. Including the original order form with a note stating the reason for return for our records.

Please address all return packages to :

Finfolk Productions

308 S. Poplar St.

Lincolnton, NC, 28092 USA

Upon returning and item, please email your return tracking info to info@finfolkproductions.com. To complete your return, we require a receipt or proof of purchase. Tails returned suspected of use will only be refunded at 50% of purchase.

Shipping for return items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable EXCEPT in cases of receiving a damaged item upon delivery, in which we will cover shipping up the original amount paid. If this should occur, please email us at info@finfolkproductions.com.

Customers have 7 days to thoroughly inspect tails and email the team regarding any suspected misprint or defect. Your email should include the order number and pictures of the damage and/or misprint.

If you see any damage upon opening your tail, please email the team immediately at info@finfolkproductions.com

Please be aware that fabric tails are still handmade items and some variance is to be completely expected. Each tail is thoroughly inspected prior to leaving the warehouse for any manufacturer error.

 As with any of our products, in order to process a misprint as a return, the tail must be unused and with the tags still attached. Pictures of any suspected misprint must be sent prior to use with the tail in new, unused condition.

One of the things used to be categorized as a misprint was thread lines (i.e. small, single line, 1 thread width, lines that are only noticeable up close.) These thread lines are a result of printing patterns on white neoprene where these thread lines are noticeable vs the 1st gen. fabric tails which used black neoprene. As these lines are an unavoidable part of the printing process and do not affect the overall look and use of the tail, THEY WILL NO LONGER BE CATEGORIZED AS MISPRINTS. Please note, the thread line we are discussing in this post is NOT the neoprene tape lines. These are still categorized as a misprint. Please see below photos for clarification.

For more information on damages and returns visit "damages" or "returns"

If you have questions specific to an order or an individual situation, please email the team at info@finfolkproductions.com .

The Finfolk Iridescent Mythic Tail is a unique and stunning handmade and fully swimmable mermaid tail built for comfort, durability, and beauty!

The mermaid scales that adorn the bodies are fully iridescent and color changing. Be ready to sparkle and shine like never before, these fully iridescent scales are brand new to the market, and exclusive to Finfolk Productions! Scales are lightweight and made of a durable resin, and are double hand sewn to ensure longevity. Scales should be kept off of rough surfaces such as concrete to prevent wear of the iridescent coating.

The flukes are made of skin safe platinum cure silicone with a FINIS monofin built securely inside to help you swim with ease, and painted with coloring shifting, iridescent paint.

The bodies are a color matched neoprene base, with wide toothed, water safe, sand and sea worthy zippers effectively hidden in the back. Please note that all scales are hand sewn, and zipper coverage will vary. We do our very best to fully cover the zippers, which are color matched to your tail to blend in as much as possible.

Four way stretch, silky soft fabric lines the inside of the body for total comfort whether worn by land or by sea. The liner is attached to prevent slippage. 

Decorative fins are NOT included and must be purchased separately. For more information regarding decorative fins, please refer to "mythic tail upgrades".

Color customization is not available for mythic tails,. Please see "mythic tail upgrades" section for avilable customization/upgrades

These tails are 100% handmade. Slight variances in color and appearance are to be expected. Due to the nature of this product, occasional loss of scales is to be expected, which is why additional scales are provided at no extra cost. Please take care when swimming in mythic tails in natural environments such as lakes, rivers, springs, and the ocean. Please inspect mythic tails for any loose scales BEFORE swmming. For more information regarding mythic tail care please refer to "mythic tail care"

Our Mythic tails come in adult sizes XS-XXL.

Fabric tail size charts in IN and CM can be found in the photo section of every fabric tail listing and attached here:

Inches

CM

Fabric tail size charts in IN and CM can be found in the photo section of every fabric tail listing.

Measurements do not have stretch factored in so each measurement will stretch an inch beyond what is stated.

If you're in between sizes please size DOWN!

Here are some helpful hints for measuring correctly for your FinFolk Mythic tail:

1. Measure your waist at the smallest part  and your hips at the widest part (normally at the base of your pelvic bone) this will give you a good idea of *your* individual waist and hip measurements.

After you take those measurements compare them to our mythic size chart and see which one is relatively the same size.

2. After you've chosen your tentative size, look at the length measurement of that size and measure the length of the tail that is stated on the size chart against your own length measurement (starting at your ankle and going up the side of your leg). Where ever the length measurement for your tentative size tail hits on your torso will be how high that respective size will sit. You should then re-take the waist measurement to make sure your relative size will still fit you at that point on your torso.

For example, our medium mythic tail is 39 inches tall from the ankles to the top of the tail. For some folks, the top of the tail will hit at their natural waist aka the smallest part of their waist. For others who are taller or shorter than, the top of the tail may hit above or below their natural waist, an area that is typically a few inches different from the natural waist rendering the tail too small around the waist. We see this more with taller folks whose tails hit lower on their torso that is a few inches wider than their natural waist aka smallest part of their waist that they started off measuring in step 1.

If this should sizing discrepancy should occur during your measuring or if the tail will be too short for your liking, you might consider sizing up.

If you are in-between sizes in any area, we recommend sizing DOWN unless you need the length of a larger size.

Absolutely! Your FinFolk mythic tail is built with a professional grade FINIS monofin that is perfect for swimming in any environment.

Mythic tails  are to be used by proficient swimmers only. Injury or death may occur with improper use. Always follow common sense swimming practices with use of this product. Do not swim alone, or in bodies of water too deep or too hazardous for your abilities. Always swim in lifeguarded areas or in the case of private swimming areas, under the supervision of an adult over the age of 18.

Please take care when swimming in mythic tails in natural environments such as lakes, rivers, springs, and the ocean. Please inspect mythic tails for any loose scales BEFORE swimming. For more information regarding mythic tail care please refer to "mythic tail care".

Finfolk mythic tails come with a monofin inside that cannot be changed or modified after shipping. The size and type of monofin that comes in each size mythic tail can be found at the very bottom of the mythic tail size chart and as follows:

XS: FINIS Foil- S

S: FINIS Foil- M

XS/S Tall: FINIS Foil- L

M: FINIS Foil- L

L: FINIS Shooter- XXL

XL: FINIS Shooter- XXL

XXL: FINIS Shooter- XXL

Monofin size charts can be found in the Shooter and Foil web listings here

If there is a significant discrepancy between your mythic tail size and your foot size, please email the team within a week of your mythic tail purchase.

Monofin upgrades ARE available. For more information regarding upgrades please visit "mythic tail upgrades".

Your mythic tail will arrive with a thorough care sheet detailing tail care and tips. 

View a digital version of our mythic tail care sheet here

The iridescent coating on specific Mythic scales (namely the shades of red and black scales) can be sensitive to pool water with an improper balance or higher than normal concentration of water treatment chemicals such as chlorine. Please take care when using your mythic tail in public pools or any other indoor body of water that is treated with chemicals. If you're unsure of whether a certain pool will affect your mythic scales, try taking your own pool testing strips to test the water before swimming, or ask the staff if you can bring a water sample home and place one of your extra scales in the container for an hour or so. If the scale remains unchanged after an hour, the pool is safe for your mythic tail. If color changes occur, do not use your mythic tail in that respective pool.

Please take care when swimming in mythic tails in natural environments such as lakes, rivers, springs, and the ocean. Please inspect mythic tails for any loose scales BEFORE swimming. For more information regarding mythic tail care please refer to "mythic tail care"

If you require additional information or do not have a mythic tail/care sheet yet, please email the team at info@finfolkproductions.com.

One of the best things about Finfolk mythic tails is that they can be customized with decorative fins and full sized silicone fluke (as seen on our custom silicone tails). 

Decorative fins are NOT included in a mythic tail purchase but may be purchased separately on our site or mobile app.

Here are the current upgrades that we offer for mythic tails:

Hip Fins: $150
Heel Fins: $175
Dorsal Fin: $225
Full Fin Set (includes hip, heel, and dorsal fin): $550
Full Sized Fluke Upgrade: $950
Shooter Monofin Upgrade ( your choice of size, only available for normal mythic tails size XS-M. NOT AVAILABLE IN TANDEM WITH FULL SIZED FLUKE UPGRADES): $125 

The full sized fluke upgrade includes a FINIS Trainer monofin in your choice of size. Shooter monofin upgrade cannot be combined with full sized fluke upgrade.

One question we get here at FinFolk is “How do I buy a mythic?” "what upgrades are available?" 

To help guide both new and veteran mers through the buying process, especially since the way we list some upgrades has changed so please take a minute to review if you're considering purchasing a mythic tail While there are alternate techniques involving multiple orders/checkouts that some choose to utilize for speedy snagging of hot ticket items, this flow will take you from logging into your account to owning your very own mythic in one order. 

We won't be listing pre-sale mythic tails again for a while but we hope to release a few at a time from the current color collection that are pre-made and ready to ship as we are able. 

As with all tail re-stocks and collection releases, we will be posting release info and updates on our social media platforms at least a week in advance so make sure you're watching out! If you don't already, follow us on Facebook and Instagram and turn on post notifications so you're notified as soon as we post!

As with all of our previous releases, FinFolk Pod Squad members will receive advanced access to our website on the next release day so that they may purchase a tail an hour early.

For more information on the Pod Squad, see "Pod Squad Membership"

We don’t accept reservations, advanced payments, or take on private mythic/fabric tail orders so having priority access to the tails listed on our website batch by becoming a member of the pod squad is the best way to make sure you get your dream tail.

If you decide to join the Pod Squad, instructions on how to join the facebook group will be provided in your order confirmation email upon purchase!

We’ve also recently launched the brand new Finfolk Productions app for IOS and Android! All announcements, re-stocks, flash sales, etc. will be sent out via push notification to app users smartphones which is a new and exciting way to enhance your Finfolk experience.

All Payments must be made in full through our website or mobile app.

We accept all major credit and debit cards as well as PayPal payments. Cash, check, wire transfers are not accepted.

At this time we do not accept payment plans. We have been looking into several payment plan options such as Afterpay but haven't found the right option for both Finfolk and our customers yet. We understand mermaid tails are a big monetary commitment and will continue to explore feasible solutions.

At this time our staff's focus is clearing our custom silicone production list and fulfilling new mythic tail/fabric tail orders so unfortunately, we are unable to accept older mythic tails back for additions/upgrades such as full flukes, monofin upgrades, or extra fins. 

Right now, we only allow for the purchase of a full mythic tail and buying just a fluke or body piece is not an option.

The chart below states the color of scales as they appear on each Finfolk Productions mythic tail. Colors are stated in order from top to bottom (L to R).

 *slight variances in color may occur due to variances in scale batches* 

Have a question? Email us at info@finfolkproductions.com

View scale color chart here

Approximate quantities needed for:

Small Accessory Projects: 50

Medium-Large sized top: 100

Small Tail: 1,000

Medium Tail: 1,200

Large Tail: 1,500

Finfolk currently offers five different types of mermaid tops. 

Three of our top options are our silicone Stargazer top, Kelpie top, and Te Fiti top that are a bra-less silicone top option that fits U.S. cup sizes A/B-DDD comfortably* 

Our other two types of mermaid tops are our mythic scale tops and fabric scale tops that come in sizes A/B-DDD/F.

Our mythic scale and fabric scale top sizes tend to run a little large for those with smaller rib cages.

Since our top cup sizes are the average size of a given U.S. cup size they have a larger cup than bras with smaller bands of the same cup size.

For example, a 32C has a smaller cup than a 34C which has a smaller cup than a 36C. We take the average cup size which is usually the cup size of the 36 or 38 band of any given cup size.

So our "C cup" has the same size cup as a 36C so when folks who normally wear a 32C or 34C buy the C cup mythic top from us they often find that it is too large since the cup is larger than the C cup they're used to.

If you wear a smaller band size, we recommend sizing down and if you wear a band size over a 38, we recommend sizing up.

You can always return it for a smaller or larger size within 30 days if we have a top to exchange it with. If we don't have a different exchange size, you may also return it for a refund if it is still in new condition!

*for any questions regarding bra-less silicone top fit, please email the team at info@finfolkproductions.com 

Click to expand:

Inches

CM

Click to expand:

Inches

CM

The chart below states the color of scales as they appear on each Finfolk Productions mythic tail. Colors are stated in order from top to bottom (L to R).

 *slight variances in color may occur due to variances in scale batches* 

Have a question? Email us at info@finfolkproductions.com

Click to expand:

Sea Nymph

Lotus

Loreena

Calypso

Fairy

Click to expand:

FINIS Shooter

FINIS Foil

FINIS Wave