As many of you are aware, there is currently an outbreak of the COVID-19 Novel Corona virus moving through many countries, including the U.S. and more specifically the state where the Finfolk studio is located. While we will, of course, be doing our best to maintain regular production schedules, we are expecting to be fluid with our staff and work hours as needed and we appreciate your patience as we work though this difficult time.
We have one staff member specifically who is an immune-compromised individual who will be working from home for the foreseeable future until hearing otherwise from the Center for Disease Control. The entire staff has chosen to spend the recommended 14 days between 3/15/2020 - 3/29/2020 operating remotely from home to do our part in flattening the curve and implementing a rotating schedule for studio visits to keep everyone as distanced from one another as possible.
Please see updates for certain Finfolk Products below:
Finfolk Productions works with a California based third party manufacturer for all apparel orders meaning that apparel orders are made to order and ship from various fulfillment centers around the world and do not ship from the Finfolk Warehouse.
We have received correspondence from our apparel manufactures that their U.S. locations in Los Angeles and North Carolina are working at reduced capacity and therefore US orders are likely to see fulfillment delays. We have been assured that operations are still continuing but at a reduced rate with a smaller staff.
All items that are NOT apparel items that are labeled as "ready to ship" such as scales, tops, octavia circlets, etc. will ship within the normal 7-10 business day processing time.
Items listed with a "pre-sale" disclaimer such as mythic tails, silicone tops, silicone tails will likely experience a production delay due to the rotating staff schedule.
We will do our best to reply to any emails regarding a specific order in a timely manner with any and all updates regarding production status or delays.
Everyone here at Finfolk is extremely vital to our process, especially since we operate as such a small team, each carrying out specific roles. However, at no point will any tail, project, or order come before the health and safety of our staff. But please know, we are doing our best to keep operations as normal as possible.